1. Information We Collect

When you use Annant Bharat Logistics or connect an e-commerce store to our services, we may process information necessary to provide shipping and logistics services, including:

• Store information such as store name, store domain, store ID and account information.
• Merchant information such as name, email address, phone number and business information.
• Order information such as order ID, order number, order date, products, quantities, order value and fulfillment information.
• Customer information required for shipment processing, such as customer name, shipping address, billing address, phone number and email address.
• Shipment information such as shipment ID, AWB number, courier information, shipping label information, delivery status and tracking information.
• Information received through integrations, APIs and webhooks when a merchant connects an e-commerce platform or shipping service.

We only request and process information that is reasonably necessary to provide and operate our services.

2. How We Use Information

We may use the information we process to:

• Connect and authenticate merchant stores.
• Import and synchronize orders.
• Create and manage shipments.
• Generate and manage AWB and shipping information.
• Generate shipping labels where applicable.
• Provide shipment tracking and delivery status updates.
• Synchronize fulfillment and tracking information back to connected stores.
• Provide customer support and troubleshoot service issues.
• Maintain, secure and improve our services.
• Detect, prevent and investigate misuse, fraud or security incidents.
• Comply with applicable legal and regulatory obligations.

3. Shopify Data

When a merchant connects a Shopify store with Annant Bharat Logistics, the application may access Shopify store, order, fulfillment, location and related information permitted by the merchant's authorization and the applicable Shopify APIs.

Shopify data is used only for purposes necessary to provide the functionality of the application, including order synchronization, shipment processing, fulfillment management and tracking updates.

We do not sell Shopify merchant or customer data.

4. Sharing of Information

We may share or transmit relevant information with service providers and technology partners when necessary to provide the requested services.

For example, shipment information may be transmitted to applicable courier, logistics or shipping service providers for shipment creation, tracking and delivery processing.

We may also disclose information when required by applicable law, legal process, or to protect the rights, security and property of Annant Bharat, our users or others.

5. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

6. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Merchant Data Deletion and Requests

Merchants may contact us to request information about their data, correction of inaccurate information, or deletion of data where applicable.

If a merchant disconnects an integrated store or requests deletion of applicable data, we will process the request in accordance with our operational requirements and applicable legal obligations.

Shopify merchants may also use applicable Shopify privacy and data deletion mechanisms.

8. Cookies and Similar Technologies

Our website or application may use cookies and similar technologies where necessary for functionality, authentication, security, analytics or improving the user experience.

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Services

Our services may integrate with third-party platforms, courier companies, logistics providers, payment or technology service providers.

Information shared with third parties is limited to what is reasonably necessary for the requested service or operational purpose.

Third-party services may have their own privacy policies and terms, which we encourage users to review.

10. Children's Privacy

Our services are intended for businesses and their authorized users and are not directed toward children.

We do not knowingly collect personal information directly from children for the purpose of providing our business services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When we make material changes, we may update the effective date displayed on this page.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact us:

Annant Bharat Pvt Ltd
Email: info@annantbharat.com
Website: https://www.annantbharat.com/